A Delta flight was landing late and passengers were anxious. What the flight attendant did next was brilliant

Imagine the scene: Your plane just landed late. You’ve barely got enough time to catch your connection, but first you’ve got to convince the other passengers to let you off before them. Good luck. Recently, though, a Delta Air Lines flight attendant flipped the script, according to Kathrin Peters. Peters, co-founder of consulting firm Withiii Leadership, saysContinueContinue reading “A Delta flight was landing late and passengers were anxious. What the flight attendant did next was brilliant”

In-N-Out is fed up with 6-7

If you’re order number 67 at In-N-Out, don’t expect to hear your number called.  The fast food chain has reportedly removed the number from its system, after viral videos show teens responding with wild celebrations after waiting around just to hear the number called. “Imagine explaining this to someone in the future,” one commenter wrote. ContinueContinue reading “In-N-Out is fed up with 6-7”

The secret to change isn’t procedural, it’s psychological

Organizations often describe change as a technical exercise: Adjust a workflow, update a reporting line, reorganize a process or two. On paper, it all looks relatively contained. But the lived experience of change rarely aligns with the tidy logic of a project plan. Recently, I worked with a team in the midst of what leadershipContinueContinue reading “The secret to change isn’t procedural, it’s psychological”

Pre-owned electronics are making a comeback

Electronic gifts are very popular, and in recent years, retailers have been offering significant discounts on smartphones, e-readers, and other electronics labeled as “pre-owned.” Research I have co-led finds that these pre-owned options are becoming increasingly viable, thanks in part to laws and policies that encourage recycling and reuse of devices that might previously haveContinueContinue reading “Pre-owned electronics are making a comeback”

[PODCAST] A Practical Approach to More Meaningful Nonprofit Giving – Nina Guise-Gerrity

A Practical Approach to More Meaningful Nonprofit Giving In this episode of the Nonprofit Hub Radio Podcast, Nina Guise-Gerrity, founder and CEO of Get Gifted and longtime Loyola University professor, shares the story behind building an innovative platform designed to make giving more personal, efficient, and meaningful. What began as a simple challenge—wanting to sendContinueContinue reading “[PODCAST] A Practical Approach to More Meaningful Nonprofit Giving – Nina Guise-Gerrity”

Design a site like this with WordPress.com
Get started