Tag Archives: startups

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.It’sContinueContinue reading “8 Tactics To Make Service Your Competitive Advantage”

Starting an entrepreneurial business, or maintaining the competitiveness of a mature business, requires innovation. Yet everyone I know seems to have a different perspective on what constitutes real innovation, and why is seems to happen so rarely. Another challenge is to debunk some of the common myths that seem prevent many from even assuming theyContinueContinue reading “8 Perspectives On Innovation That You Should Discount”

How many entrepreneurs do you know that “almost” made it big? Startups are very risky, and most fail. Yet entrepreneurship is one of the fastest growing trends in business today. Surveys show that entrepreneurs are among the happiest people in the world, despite the challenges. Yet it would pay real dividends to know at theContinueContinue reading “8 Business Realities Every Entrepreneur Needs To Know”

One of the biggest challenges in any business, large or small, is overcoming the natural human preference for status quo, or fear of change. It means that most team members and executives alike have a natural tendency to prefer killing innovations rather than implementing them. Even customers, while they all want the next big thing,ContinueContinue reading “9 Keys To Overcoming The Fear Of Change In Business”

Business owners and entrepreneurs are always taking risks, but there’s one risk they should never take — being unprepared for an emergency. Whether it’s a natural disaster, a fire, or a threat, an emergency can happen at any time. And when it does, having an emergency plan in place could mean the difference between life andContinueContinue reading “Why You Need To Have an Emergency Plan for Your Office”