Tag Archives: Leadership

Chism Recently, I overheard a senior leader say, “Basically, human resources is responsible for the culture.” This statement highlights the lack of understanding of how culture is created, shaped and reinforced. There is nothing HR or any one person can do to shape culture if top leaders don’t align their behaviors with the mission, visionContinueContinue reading “Leadership behaviors that negatively affect culture “

@christiannkoepke As a small business, customer service is a necessity. It’s up to you to provide a service that your customers can trust and appreciate. Having excellent customer service can make a small business reach success. When a customer is deciding who to shop with, great customer service can set you apart from your competition.ContinueContinue reading “How to Deliver Exceptional Customer Service: A Guide for Small Businesses”

Leadership can be a demanding role, and it’s all too easy for leaders to become overwhelmed by the pressures and responsibilities that come with the job. However, there are steps that leaders can take to avoid or manage feelings of overwhelm. As an executive leadership coach, here are five important tips I coach my clients,ContinueContinue reading “5 Important Tips to Help Leaders Avoid Overwhelm”

Life is full of decisions. Some are bigger than others.  In the face of a big, life-changing decision, what do you do? How do you weigh your options? How do you decide? When do you know it’s time to act?  Hayes You may keep kicking the can down the road. Or perhaps you talk aboutContinueContinue reading “Making the write decision: The power of journaling to unlock clarity”

Leadership is an essential aspect of any organization, as it sets the tone and direction for the team. A good leader not only ensures efficient use of resources, but also inspires, encourages, builds trust, and boosts morale. They act as mentors and empower their employees to reach their full potential. Here are some key timesContinueContinue reading “When Leadership Is Essential: Knowing When to Lead the Way”