Tag Archives: finance

Why are we even talking about customer experience innovation? While businesses’ attention is mainly focused on innovating the product, CX innovation is gradually getting into the limelight, too. Both being customer-centric approaches to innovation, these two strategies have some differences: Product innovation requires significantly higher upfront investments than experience innovation. Product innovation can be copiedContinueContinue reading “6 Tips How to Innovate Customer Experience”

Service represents an intricate, multi-tiered procedure encompassing numerous individuals and technologies that collaborate harmoniously or encounter issues.  In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party vendors, is essential. This is where Service Blueprints play a crucial role.  Just as the name implies, the Service BlueprintContinueContinue reading “Service Blueprint”

Depreciation… one word that can make a business owner (and even many accountants) cringe. However, understanding it and how to implement it correctly in your business can make a big impact. That is exactly what I will be talking about here. What Is Depreciation? At a very basic level, depreciation is simply the process of spreadingContinueContinue reading “What Is Depreciation for My Business? When Does a Capitalization Policy Make Sense?”

A multitude of industry sectors find themselves ensnared in relentless competition as organizations strive vigorously, frequently contending over identical attributes, all the while presenting comparable goods or services. This fiercely competitive environment has clear and accepted boundaries with well-defined competitive rules.  Companies strive to surpass their competitors and capture a larger portion of the productContinueContinue reading “4 Actions Framework”