Category Archives: Business

Salesforce, recognized as the world’s leading AI CRM provider, has announced its intent to acquire Qualified, a prominent name in agentic AI marketing solutions. This strategic move is set to enhance Salesforce’s offerings, particularly for small businesses eager to optimize their marketing and sales processes. Qualified specializes in transforming digital experiences through its “always-on” AIContinueContinue reading “Salesforce Acquires Qualified to Enhance AI Marketing Solutions”

Customer service is essential for any business aiming for success. By comprehending your customers’ needs and nurturing a customer-centric culture, you set the stage for effective service. Implementing omnichannel support and investing in staff training can improve overall experiences. Furthermore, leveraging technology for personalized service and actively encouraging feedback helps refine your approach. Each strategyContinueContinue reading “7 Essential Customer Service Strategies for Success”

Artificial intelligence is reshaping the global workforce and rapidly expanding the expectations placed on today’s learners. The World Economic Forum predicts that technological advancements like AI, alongside economic and demographic factors, will lead to a net increase of 78 million global jobs this decade. Educational institutions now face a pivotal moment. They must evolve howContinueContinue reading “Build responsible AI for education”

When internet services platform Cloudflare suffered an outage in November, it took a big chunk of the online world down with it. Major platforms like ChatGPT, X, and Canva became unreachable. So did digital services offered by countless banks, retailers, and many other businesses. During the six-hour meltdown, as many as 2.4 billion users couldContinueContinue reading “Software resilience testing is more critical than ever “

If you’re a millennial or simply a fan of sci-fi, you likely remember 2010’s smash hit Inception, written and directed by Christopher Nolan. The story follows Dom Cobb (played by Leonardo DiCaprio), a professional thief who specializes in stealing privileged secrets from people’s minds while they dream. He uses advanced technology to enter another person’sContinueContinue reading “Is AI getting smarter, or information leakier?”