Category Archives: Business

The seasoned optimist’s annual letter is grimmer than most. source https://www.inc.com/ava-levinson/bill-gates-warning-the-world-went-backwards-last-year/91286618

The Grapevine, Texas, video game seller has already closed hundreds of locations in the wake of a “store portfolio optimization review.” Here’s the latest. source https://www.inc.com/fast-company-2/gamestop-closing-stores-2026-list-doomed-locations-grows/91286673

The beginning of a new year ushers in an ominous day in the NFL: Black Monday, the day when coaches are (typically) most at risk of losing their jobs. Black Monday happens the day after the regular season ends, a time when an especially harsh backward review is cast over the wins, losses, and totalContinueContinue reading “What NFL coaches could teach the wider business world”

When crafting vital client feedback survey questions, it’s important to focus on key metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). These metrics help you gauge overall satisfaction and identify areas for improvement. Furthermore, open-ended questions can provide deeper insights. Tailoring your questions to different client segments guaranteesContinueContinue reading “Essential Client Feedback Survey Questions to Ask”

Salesforce recently unveiled its innovative Agentforce Sales app during Dreamforce, aimed at transforming the user experience for small businesses relying on Customer Relationship Management (CRM) tools. This new feature integrates the capabilities of ChatGPT, allowing sales teams to navigate the complexities of customer relationships with enhanced efficiency and intelligence. Imagine a sales environment where yourContinueContinue reading “Salesforce Unveils Agentforce Sales App, Revolutionizing CRM with AI Integration”