How exclusionary ads can win over the right customers

Imagine you are searching for a new mattress online and find something surprising. The retailer displays an ad featuring a “Mattress Comfort Scale” running from 1 (soft) to 10 (firm), followed by the message that if your firmness preference is at either end, this mattress is not for you. Wait . . . what? AContinueContinue reading “How exclusionary ads can win over the right customers”

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