Veterans Support Syndicate

8 Tactics To Make Service Your Competitive Advantage

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.It’sContinueContinue reading “8 Tactics To Make Service Your Competitive Advantage”

10 Books to Get You Back to Work – Fall 2023

THE FALL EQUINOX arrives on September 23. Time to turn the page. Temperatures begin to drop. The days get shorter. And as plant life slows down and the leaves change color, we should make the time to reflect and take stock of where we are and where we need to go. A good book helpsContinueContinue reading “10 Books to Get You Back to Work – Fall 2023”

Understanding Employer Obligations for Mental Health at Work: FMLA and ADA Compliance

@janoschlino In what ways might the FMLA and the ADA be applied to mental health?Imagine standing at the intersection of two important laws: the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA). Which legislation do you choose to follow? These two roads meet at a busy intersection in the centerContinueContinue reading “Understanding Employer Obligations for Mental Health at Work: FMLA and ADA Compliance”

5 Things Empathetic Leaders Never Do

Empathy is a crucial trait for any leader, especially those who want to succeed. Leaders who understand the perspectives and emotions of others and make decisions accordingly are more effective. They foster a positive and inclusive culture, build strong relationships with their team members, and are more likely to make better decisions. But there areContinueContinue reading “5 Things Empathetic Leaders Never Do”

Decision-making in the Zone of Innovation

Bateman The Zone of Innovation is a concept first introduced by Michael Raynor, a professor at the Wharton School at the University of Pennsylvania. He defines it as “the place where uncertainty and opportunity meet.” The FranklinCovey Change Model includes the Zone of Innovation to describe the exciting stage your organization enters once a change hasContinueContinue reading “Decision-making in the Zone of Innovation”