Author Archives: Veterans Support Syndicate

Navigating a market downturn tests every assumption your startup is built on — here’s what founders need to know to survive and emerge stronger. source https://www.entrepreneur.com/growing-a-business/6-principles-that-help-startups-survive-downturns-while/499477

The seasoned optimist’s annual letter is grimmer than most. source https://www.inc.com/ava-levinson/bill-gates-warning-the-world-went-backwards-last-year/91286618

The Grapevine, Texas, video game seller has already closed hundreds of locations in the wake of a “store portfolio optimization review.” Here’s the latest. source https://www.inc.com/fast-company-2/gamestop-closing-stores-2026-list-doomed-locations-grows/91286673

The beginning of a new year ushers in an ominous day in the NFL: Black Monday, the day when coaches are (typically) most at risk of losing their jobs. Black Monday happens the day after the regular season ends, a time when an especially harsh backward review is cast over the wins, losses, and totalContinueContinue reading “What NFL coaches could teach the wider business world”

When crafting vital client feedback survey questions, it’s important to focus on key metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). These metrics help you gauge overall satisfaction and identify areas for improvement. Furthermore, open-ended questions can provide deeper insights. Tailoring your questions to different client segments guaranteesContinueContinue reading “Essential Client Feedback Survey Questions to Ask”