Why are we even talking about customer experience innovation? While businesses’ attention is mainly focused on innovating the product, CX innovation is gradually getting into the limelight, too. Both being customer-centric approaches to innovation, these two strategies have some differences: Product innovation requires significantly higher upfront investments than experience innovation. Product innovation can be copiedContinueContinue reading “6 Tips How to Innovate Customer Experience”
Author Archives: Veterans Support Syndicate
Recession-Proofing Your Business: All About Cash
The old expression “cash is king” really hits the mark during a recession. SCORE reports that 82% of small businesses fail due to cash flow problems. To help recession-proof your business, be sure to have cash and manage it wisely. Here are some ways to do it: Getting the cash you need For most businesses, havingContinueContinue reading “Recession-Proofing Your Business: All About Cash”
Why You Should Designate a Lawyer to be Your Registered Agent
Many people don’t realize that not having a Lawyer act as your Registered Agent could be costly. Starting a new business can be a daunting task, with so many decisions to make and boxes to check. One of those boxes is appointing a Registered Agent, but what does that really mean? In short, a RegisteredContinueContinue reading “Why You Should Designate a Lawyer to be Your Registered Agent”
Service Blueprint
Service represents an intricate, multi-tiered procedure encompassing numerous individuals and technologies that collaborate harmoniously or encounter issues. In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party vendors, is essential. This is where Service Blueprints play a crucial role. Just as the name implies, the Service BlueprintContinueContinue reading “Service Blueprint”
How self-awareness allows leaders to make a greater impact
Before my first undercover assignment, I was sent back to the Behavioral Science Unit at the FBI Academy for a series of psychological tests to determine my level of self-awareness. I was disappointed because I expected to learn how to scissor-kick in high heels to take down a guy twice my size. At least, that’sContinueContinue reading “How self-awareness allows leaders to make a greater impact”
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