Blame culture, or no one

When something bad happens at work, we can try to find out who did it and punish them.

One way to prevent the same thing from happening again is to find out how they did the deed and put a new control in place.

Going one step further, we can ask why they did it. What pressured them? What belief did they hold? Then we can change our processes to alleviate that pressure, and we can articulate our values to change that belief – with all employees.

The last and most important question to ask is “What is it about our culture that led to this failure?”

Addressing only the first three questions will not solve the real problem. Only the last answer leads to an effective solution.

SOURCE: https://yantougas.com/2024/01/20/blame-culture-or-no-one/ https://yantougas.com