Amazon Prime lawsuit settlement: Eligibility guidelines, refund amounts, and how to file a claim

If you signed up for an Amazon Prime membership between June 23, 2019, and June 23, 2025, Amazon might owe you as much as $51.

This comes after the online retail giant entered into a settlement agreement with the Federal Trade Commission (FTC) over allegations that the company used deceptive practices to enroll customers in its Prime membership. Here’s what you need to know.

What’s happened?

Amazon and the FTC have agreed to a settlement over allegations that the online retailer used deceptive practices to enroll people in its Amazon Prime membership, while also making it difficult for those same individuals to cancel the membership.

The settlement was reached in September 2025, with Amazon agreeing to pay $2.5 billion to eligible U.S. customers. Of that, $1 billion goes toward paying a civil penalty. The remaining $1.5 billion will be used to refund eligible customers up to $51 each.

As part of the settlement, Amazon did not admit to any wrongdoing.

Who is eligible for the refund?

There are two groups of people eligible for a refund. Both groups must have signed up between June 23, 2019, and June 23, 2025.

Automatic payment group: In this first group, you must have enrolled in Prime through a so-called “challenged enrollment flow.” And you may not have used more than three Prime benefits in a 12-month period from June 23, 2019, to June 23, 2025. If you’re part of this group, you should have received your payment automatically by December 24, 2025, with no action required on your part.
Claims process payment group: In this second group, you must have either unintentionally enrolled in Prime through a challenged enrollment flow or unsuccessfully tried to cancel Prime. Further, you must have used more than three Prime benefits but less than 10 during the covered 12-month period.

The window for submitting a claim for the second group opened on Monday, January 5. According to the settlement website, eligible customers should receive a notice via mail or email with instructions for filing a claim by January 23.

What is a challenged enrollment flow?

According to the FTC and the settlement administrator, that term refers to various pathways to sign up for Prime: The Universal Prime Decision Page (UPDP), Shipping Option Select Page (SOSP), Prime Video enrollment flow, and Single Page Checkout (SPC).

The good news is that you don’t personally need to determine if you signed up through a challenged enrollment flow to submit a claim. According to the FTC, Amazon will determine that for you.