Can human-led AI spark a new era of generosity?

For 50 years, America’s generosity has been stuck in neutral with charitable giving frozen at 2.5% of GDP. But not because people stopped caring. In 2024, total giving hit record highs, and food banks saw donations surge as families faced delays in SNAP benefits. The heart is there. What’s missing is technology that turns generosity into lasting impact.

We can’t solve today’s biggest problems, from food insecurity to climate change to health inequity, without unlocking the full potential of AI. For the first time, technology connects data across causes, predicts needs before they arise, and turns generosity into measurable progress. If generosity is the fuel, AI is the engine. As we look to reignite that engine, the clear path forward is to empower the social good ecosystem with smarter, more human technology.

Enter the Generosity Generation. It’s not an age group, but a global movement of people across every generation using innovation to turn compassion into scale. The movement is built on the belief that connection beats competition, collaboration beats control, and impact grows when information flows freely.

Achieving that scale requires a shift in how technology serves people. The next leap won’t come from software that asks humans to do more work, but from AI that helps them do more good. Human-led AI doesn’t replace purpose; it amplifies it. It’s how we break 50 years of stagnation and build a more generous world.

Software is meant to save time. Instead, for many organizations, it feels like one more task to manage before the real work begins.

In the corporate world, software transforms productivity. In the social sector, those same gains often require a level of investment, in time, training, and expertise, that smaller nonprofits can’t afford. Every new platform promises efficiency, but the cost of setup and maintenance may outweigh the benefits. Time meant for impact gets traded for time spent logging impact.

Picture a grant-writing team adopting a “streamlined” new tool. Weeks later, they’re back in spreadsheets because the learning curve was too steep, the data entry too heavy, the payoff too slow.

Agentic AI works quietly in the background, scanning thousands of grant opportunities overnight, drafting proposals, surfacing insights, and freeing people to do hands-on work: building relationships, telling stories, and driving missions forward.

That’s the real shift, from software that creates work to software that creates capacity. But transformation doesn’t start with automation. It starts with trust. And that’s where every organization, from a grassroots nonprofit to a Fortune 500, must now lead.

TRUST: THE REAL METRIC FOR AI

AI’s most important metric isn’t speed or scale. It’s trust. Even the most tech-oriented nonprofits must ensure that the tools they use reflect their own values: transparency, security, and accountability.

In the social sector, trust is currency. For nonprofits, a single breach undermines years of donor confidence. For companies, it erodes brand equity overnight. Across every mission-driven organization, trust is the shared foundation, and every tool must protect it.

That’s why human-led AI matters. Agentic systems act, recommend, and adapt, but they should never act alone. Keeping people in the loop ensures every decision reflects human judgment, not just machine logic.

When AI earns that trust, the impact multiplies. Fundraisers find the right message faster. Corporate teams see where volunteer hours matter most. Foundations match funding in days, not months. And when it’s guided by transparency and accountability, AI not only protects trust, but deepens it.

WHEN AI ELEVATES HUMAN IMPACT

Data has always told us what happened. AI finally shows us what’s possible.

In the nonprofit world, every community, cause, and donor is different. Yet, most tools still offer one-size-fits-all answers. Agentic AI changes that by turning data into understanding, helping every organization communicate with its community in the language of shared values, rather than generic outreach.

For decades, personalization has helped businesses build trust with customers. Now, it helps the social sector establish trust with its constituents. Because personalization here isn’t about selling more, it’s about seeing more: who needs help, what inspires them, and where generosity has the most impact. The real turning point is when understanding shifts into empathy, and that empathy fuels action.

When data builds transparency, people engage. When they engage, generosity grows. That’s how trust translates into impact. Pair human purpose with autonomous tools, and giving doesn’t just scale, it transforms. That’s how we turn information into action, and generosity into a movement.

Across every generation, people want to do more good. Now they finally have the means to do it. Human-led AI gives us back what every mission needs most: time, connection, and trust.

Imagine if America’s giving rate rose by just half a point, from 2.5% to 3%. That single shift would unlock $141 billion in new annual giving. Enough to lift every American above the poverty line. Enough to make college tuition-free. Enough to prove what’s possible when technology empowers human purpose instead of replacing it. That’s the power of the Generosity Generation, proving that when human purpose meets the right technology, possibility becomes progress.

Whether you lead a nonprofit, a foundation, or a Fortune 500 CSR team, your mission is the same: turn information into measurable action. Use technology not to automate generosity, but to amplify it.

AI won’t build the Generosity Generation. People will, with the freedom, insight, and tools to lead it.

Scott Brighton is the CEO of Bonterra.

source https://www.fastcompany.com/91464686/can-human-led-ai-spark-a-new-era-of-generosity